Richmond VA > Main Street Station > Home

Last Updated: 2017-10-27

Front of Main Street Station

Originally opened in 1901, Main Street Station has always been one of Downtown Richmond, Virginia's most visible landmarks. Once a bustling transportation hub, the station was closed in 1975 due to a decline in passenger rail service. The historic reopening of Main Street Station in 2003 marked the culmination of years of renovation to this landmark building, and the return of passenger train service to downtown Richmond.

In the years to come, future upgrades to the station will integrate bus, trolley, airport shuttle, taxi and limousine services. As Main Street Station is further transformed into a significant multi-modal transportation center, it is once again ready to serve as a gateway to the City of Richmond and the metropolitan region. Main Street Station will showcase Richmond as a vibrant destination city.

Broad Street Rapid Transit Study

A rapid transit study was completed examining ways to improve travel along a seven-mile stretch of Broad Street from Willow Lawn to Rocketts Landing. Rapid transit improvements reviewed included Bus Rapid Transit (BRT). BRT uses a combination of new routes, stations, and roadway improvements to provide a faster, more efficient transit service. To learn more about the BRT study, click above, or the Pulse Corridor Plan implementation, click below.

Pulse Corridor Plan Implementation

To learn more about the Department of Railroad and Public Transportation (DRPT) or the Greater Richmond Transit Company (GRTC), please follow the links below.

Americans with Disabilities ("ADA")

To request reasonable accommodations, please fill out our ADA Accommodation Request Form.

To file an ADA complaint, please fill out our ADA Discrimination Complaint Form.

The completed form can be faxed to (804)646-6856 or mailed to the following address:

Department of Human Resources, ADA Coordinator
900 East Broad Street, Room 902
Richmond, VA 23219

Complaints or requests can also be made by telephone at (804)646-7000 or by email to

In accordance with the requirements of Title II of the Americans' with Disabilities Act ("ADA"), the City of Richmond will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

To read the complete City of Richmond Administrative Regulation 4.17, please click Administrative Regulation 4.17

Process of Filing a Complaint
Completed by the Property and Facilities Manager

  • ADA Complaint Process will be clearly advertised on the Main Street Station website and at the "Information" counters at Main Street Station.

  • Main Street Station is an unmanned station. The ADA Complaint Log book will track all requests for the ADA Complaint Process forms and those records will be logged also in the Operation and Maintenance Manual for five years minimum.

  • Copies of the ADA Discrimination Complaint Form will be available online and distributed in paper format at the Information Desk at the Main Street Station.

  • Complaints received directly by the city of Richmond Human Resources (HR) for Main Street Station will be directed by HR to the Main Street Station Property and Facilities Manager.

Complaint Review and Written Response
Completed by the Property and Facilities Manager

  • All complaints will be reviewed within 30 days.

  • All complaints received will be discussed in depth at the Main Street Station weekly Facilities and Operations Meetings. These meetings are attended by the Project Manager for the design and construction of the project and the Facility Management team. Human Resources for the city of Richmond, the ADA Coordinator for the city and the city's Law Department will be consulted as the complaint warrants.

  • Complainant will receive a written response from the Property and Facility Manager acknowledging their complaint and a timeline for resolution tailored to the complaint, i.e. if building alterations or system modifications are required, design, funding, construction may be warranted and timelines for corrective action will be given within 60 days.

Document Management
Completed by the Property and Facilities Manager

  • Documents will be filed on site for five years minimum by the Property and Facilities Manager as required by the regulation.

Contact Information:

Main Street Station
City of Richmond
1500 E. Main St.
Richmond, VA
23219 USA
Map It
Recording: (804)646-MAIN (6246)
Facility: (804)646-2041

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