The EMPP budget plans spreads your annual gas bill over 12 months. The estimated monthly payment is based on the previous year's natural gas usage. Accounts are reviewed and adjusted each year in August. Call (804)646-7000.
MetroCare Program
This city-sanctioned program, administered by United Way Services and partner agencies, assists families and individuals experiencing special hardships or financial difficulties with their heating bills. The application period runs from Dec. 15 to April 30 each year.
If your income falls below the Federal Poverty Guidelines, you are unemployed, or have a family crisis, apply at one of the following locations:
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Richmond Community Action Program (RCAP)
1021 Oliver Hill Way
(804)788-0050
(9:30 a.m.- Noon and 1 p.m. - 3 p.m.)
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East District Family Resource Center
2405 Jefferson Ave.
(804)644-4496
(appointments required)
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Salvation Army Richmond Area Command
2 W. Grace St.
(804)225-7470
(8:30 a.m.- 4:30 p.m.)
The maximum amount of assistance is $500. For more information, call (804)646-7000.
Special Payment Agreement Plans
If you're facing financial difficulty and need a special payment plan, call (804)646-7000.
Third Party Protection Plan
Under this plan, customers designate a third party to receive a copy of their bills. This does not make the third party responsible for payment, but they will be aware of your needs. For more information, call (804)646-7000.
