Richmond VA > Public Utilities > Automatic Utility Payment Plan

Last Updated: 2017-05-22

Natural gas safety is important!

Natural gas smells like rotten eggs. If you think you smell natural gas, leave the area immediately and call 911. For more information, visit the Natural Gas Safety page.

DPU can automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due. Call (804)646-7000 to request an application, then return the completed application with a voided check. DPU will set up the service with your bank at no charge to you.

The form may also be downloaded online - Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)

DPU E-Bill

e-bill

Receive an email reminder when your bill is due, then pay your bill online. You will need your DPU billing account and your checking account numbers, an email address, and your Social Security number to enroll for DPU e-bill.

Pay Your Bill Online with Western Union Speed Pay

Western Union Speedpay

  • You can now pay your utility bills utilizing the following options: Debit, MasterCard, Visa, Discover, American Express, Checking, Savings, and Money Market Accounts through Western Union Speedpay.
  • You must have a valid utility account number and their billing zip code to make a payment through the internet.
  • A $3.50 convenience fee is charged for each payment made via the internet.
  • Payments cannot exceed $600 per transaction.

Online Bill Payment by Credit Card

Pay your utility bill online with Official Payments (OPC) using your MasterCard, American Express, Discover, or Visa credit card. Before making the payment, you will need to have your utility bill(s) on hand and your credit card information. A fee is charged by the vendor, based on the amount of payment.

The jurisdiction code for the city of Richmond is 1059.

Additional Information for OPC

If you experience difficulties with the OPC website, you may want to review the Official Payments Frequently Asked Questions on their web site or call OPC directly at (888)357-8394.

For payments above $100,000 to $10,000,000 please contact your credit card issuer for pre-approval. Then call the US AudiotexSM "Platinum Services Group" at (800)487-4567.

Pay in Person

Utility payments may be made in person at the following locations:

  • Finance Office, City Hall
    Room 102
    900 E. Broad St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
  • East End District Office
    701 N. 25th St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
    (closed daily 1:30 p.m. – 3:00 p.m.)
  • Southside Community Service Center
    4100 Hull St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday.

Pay By Phone

There are two methods for customers to pay their bills by phone using a credit card.

  • OPC accepts credit card payments by telephone at (800)272-9829.
  • The Call Center can accept credit card payments by telephone at (804)646-7000 during their hours of operation. (8:00 a.m. to 5:00 p.m.)

Pay By Mail

Payments can be mailed to:

City of Richmond
Department of Public Utilities
P.O. Box 26060
Richmond, VA 23274-0001.

Western Union™ Pay Locations (By ZIP Code)

Western Union Logo

Pay by Check, Cash or Money Order

23005 – Ashland
  • Exxon Mart, 523 S. Washington Highway
  • Food Lion, 135 Junction Drive
  • Food Lion, 9541 Kings Charter Drive
  • TA Ashland, 100 N. Carter Road
  • Travel Centers of America, 10134 Lewistown Road
23059-23060 – Glen Allen
  • Food Lion, 11371 Nuckols Road
  • New Exxon Mart, 11216 Washington Highway
  • Food Lion, 5209 Plaza Drive
23063 – Goochland
  • Food Lion, 2724 Fairground Road
23075 – Highland Springs
  • Allied Cash Advance, 71 S. Airport Drive, Unit 2
23111, 23116 – Mechanicsville
  • Allied Cash Advance, 6300 Mechanicsville Turnpike
  • Food Lion, 7095 Mechanicsville Turnpike
  • Kroger, 6335 Mechanicsville Turnpike
  • The UPS Store, 8005-C Creighton Parkway
  • Food Lion, 8318 Bell Creek Road
  • Food Lion, 9502 Chamberlayne Road
  • Kroger, 9351 Atlee Road
23112-23113 -- Midlothian
  • Food Lion, 13961 Raised Antler Circle
  • Food Lion, 13530 Waterford Place
  • Food Lion, 11130 Hull Street Road
  • Hull Street Station, 11200 Hull Street Road
  • Kroger, 13201 Rittenhouse Drive
  • Food Lion, 13100 Midlothian Turnpike
  • Kroger, 3001 Polo Parkway
  • Kroger, 14101 Midlothian Turnpike
23221 – Carytown
  • Kroger, 3507 W. Cary Street
23223 – East Highland Park, Highland Springs
  • Check Into Cash, 3059 Mechanicsville Turnpike
  • Allied Cash Advance, 5000 Nine Mile Road, Suite A
  • Food Lion, 6009 Nine Mile Road
  • Food Lion, 3089 Mechanicsville Turnpike
  • Shockoe Heights Market, 2000 E. Main Street
  • JP Market, 6103 Nine Mile Road
23224—Manchester, Wilkinson Terrace, South Richmond
  • Checkmate, 617D East Southside Plaza
  • EZ Mart, 1437 Hopkins Road
  • First Virginia, 159 E. Belt Boulevard
  • Manchester Market, 500 Hull Street
  • United Grocery, 2200 Broad Rock Boulevard
23225, 23235 – Bon Air
  • Allied Cash Advance, 6845 Forest Hill Avenue
  • Food Lion, 5620 Hull Street Road
  • Food Lion, 6815 Forest Hill Avenue
  • Food Lion, 6409 Jahnke Road
  • Kroger, 7000 Tim Price Way
  • Food Lion, 8201 Hull Street Road
  • Food Lion 8006 Buford Court
  • Kroger, 2801 Hicks Road
  • Midlothian BP, 10220 Midlothian Turnpike
23227 -- Azalea
  • Food Lion, 5300 Chamberlayne Road
23228 – Dumbarton
  • 7 Mart, 8401 Staples Mill Road
  • Kroger, 9000 Staples Mill Road
  • Allied Cash Advance, 2312-12B Hungary Road
  • First Virginia, 9121 Staples Mill Road
  • First Virginia, 7015 Staples Mill Road
  • Food Lion, 9157 Staples Mill Road
  • Food Lion, 1288 Concord Avenue
  • Tracs, 9024 Woodman Road
23229 – Tuckahoe
  • Kroger, 1510 East Ridge Road
23230 – Scott’s Addition, Willow Lawn to Dumbarton
  • First Virginia, 4503 W. Broad Street
  • Food Lion, 5400 W. Broad Street
  • Kroger, 1601 Willow Lawn Drive
  • Kroger Mid Atlantic Training Center, 2235 Staples Mill Road
23231 – Varina
  • Check Into Cash, 4738 Finlay Street
  • Allied Cash Advance, 4380 S. Laburnum Avenue
  • Food Lion, 2599 New Market Road
  • Food Lion, 2949 Williamsburg Road
  • Kroger, 4816 S. Laburnum Avenue
23233 – Short Pump to Wingmead
  • Kroger, 11895 Broad Street
  • Food Lion, 3081 Lauderdale Drive
23234 – Bensley, Bellwood
  • Allied Cash Advance, 4721 Walmsley Boulevard
  • CJ’s Express, 4122 Meadowdale Boulevard
  • Raceway, 5600 Jefferson Davis Highway
  • Tienda Joana, 5746 Hopkins Road
  • Food Lion, 5702 Jefferson Davis Highway
  • Food Lion, 4116 Meadowdale Boulevard
  • Food Lion, 6425 Iron Bridge Road
  • Golden Food Market, 2701 Jefferson Davis Highway
  • Mobile Express, 3401 Jefferson Davis Highway
23236—Rockwood Park to Midlothian
  • Fast Trip, 10030 Hull Street Road
  • Food Lion, 1100 Courthouse Road
23238 – Lorraine, Ashwoods, Woods Acres, Ridgefield
  • Food Lion, 11272 Patterson Avenue
  • Kroger, 1356 Gaskins Road
23294 – Laurel to W. Broad
  • Check into Cash, 7601 W. Broad Street
  • Food Lion, 7804 W. Broad Street
  • Food Lion, 9035 W. Broad Street
  • Kroger, 9480 W. Broad Street
23831, 23836 – Chester
  • Chester Food Mart, 2720 W. Hundred Road
  • Food Lion, 12120 Bermunda Crossing Road
  • Food Lion, 9801 Chester Road
  • Kroger, 12726 Jefferson Davis Highway
  • Kroger, 10800 Iron Bridge Road
  • Food Lion, 13145 Rivers Bend Boulevard
  • Refresh, 100 E. Hundred Road
23832—Chesterfield County
  • Food Lion, 7032 Commons Plaza Drive
  • Food Lion, 6201 Belmont Road

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

Contact Information:

Public Utilities
City of Richmond
900 E. Broad St.,
Room 115
Richmond, VA
23219 USA
Map It
Phone: (804)646-7000

DPU can automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due. Call (804) 646-7000 to request an application, then return the completed application with a voided check. DPU will set up the service with your bank at no charge to you. The form may also be downloaded online - Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)

This is a print version of the webpage. The navigation of the site has been removed through the print css. If you require a printout of the page as it looks in your browser, please use screen capture.