Breakdown of Base Minimum Charges
The charges illustrated in the pie chart below are part of the base minimum charge for both water and wastewater.
- 32 percent - Compliance with regulatory state and federal requirements (Department of Environmental Quality,
Department of Conservation and Recreation, Environmental Protection Agency), Administration, 311 Call Center,
Technical Support, and water and wastewater insurance costs.
- 19 percent - Maintenance and operation of underground pipes, cleaning and lining program, repair,
new construction, relocation, services and meters
- 17 percent - Combined Sewer Overflow (CSO) System control and upgrades
- 14 percent - Utility Payments in Lieu of Taxes (PILOT)
- 10 percent - Maintenance, operations, renovations of water and wastewater treatment plants
- 3 percent - Maintenance of city water reservoirs, water tanks, storage/tunnels, and pumping systems
- 2 percent - Maintenance and operations of dams, floodwalls, levee system and maintenance of Kanawha and
Haxall canals that bring water to the treatment plant and controls the CSO system
- 2 percent - Security and protection of sensitive infrastructure as best practices of the Federal
Office of Homeland Security
- 1 percent - Maintenance of city fire hydrants and installing new hire hydrants (Employee costs are
included in each category except the PILOT costs)
About Our Water Treatment
The city of Richmond is one of the largest water producers in Virginia, with a modern plant that can treat up to 132 million gallons of water a day from the James River.
The treatment plant and distribution system of water mains, pumping stations and storage facilities provide water to approximately 62,000 customers in the city. The facility also provides water to the surrounding area through wholesale contracts with Henrico, Chesterfield, and Hanover counties. All total, this results in a facility that provides water for approximately 500,000 people.
The city water is filtered, disinfected and tested to safeguard public health. Highly-trained personnel, modern laboratories and millions of dollars in treatment facilities ensure that Richmond's water meets or exceeds federal and state water quality standards.
The water utility has an ongoing program of upgrading its pumping stations and distribution system. The plant is protected from the James River by a floodwall similar to the one protecting the downtown Richmond area.
The Value of Water
MetroCare Water Assistance Program Regulations