Richmond VA > Public Works > Fleet Management

Richmond, VA

Public Works

Fleet Management Division

Last Updated: 2020-07-31

"Mission Driven"

Our Mission Statement

To provide efficient and effective support of assigned vehicles and equipment for the City of Richmond through responsive customer service in our maintenance, repair, fueling, replacement acquisition and disposal services. Our goal is to work in partnership with our customer’s identifying cost saving opportunities. We consistently measure our performance and set quantifiable benchmarks that are obtainable and green vehicles, equipment and fueling infrastructure options that leave fewer negative impacts on the environment.

Ranked in the 100 Best Fleets in the Americas as the # 11 Best Fleet in 2020

The 100 Best Fleets in the Americas Green Fleet Awardee for the past 3 years
Maintenance, acquisition, repair and replacement services of the City's fleet
More than 2600 different pieces of equipment [vehicles, trailers, fire apparatus, tractors, etc.]
Approximately 1200 maintenance work orders completed on a monthly basis
Automotive Service Excellence [ASE] Certified
Compressed Natural Gas [CNG] Certified
Hybrid & Electric Vehicles [EV] Certified

Service Desk

The Service Desk is responsible for writing all work orders. They schedule services for our customers and is responsible for calling in tows for disabled vehicles. The Service also dispatches technicians for road calls.

Service Desk	Automotive/Light Duty and Fast Line/Body Shop

Automotive/Light Duty and Fast Line/Body Shop

The Automotive/Light Duty and Fast Line Shops are responsible for all maintenance, repairs, and inspections of automobiles and light duty trucks. The Car shop is high volume fast paced environment processing approximately 20 to 35 work orders a day with preventative maintenance services completed in about 45min. To aid in a quick turnaround time for waiting customers we established a fast lane concept which has a dedicated tech available to expedite quick maintenance or repair items.

Fire Shop

The Fire Shop handles all maintenance, repairs, and inspections for all fire apparatus and emergency vehicles. In support of Richmond's 18 Fire Stations, this shop has technicians on call 24 hours a day.

Fire Shop	Medium/Heavy Duty Truck Shop

Medium/Heavy Duty Truck Shop

The Medium/Heavy duty Truck shop is responsible for all maintenance, repairs, and inspections for medium and heavy duty trucks (above 11,500 lbs. gross vehicles).

Off Road Shop

The Off Road Shop is responsible for all maintenance, repairs, and inspections for all street sweepers, road graders, frontend loaders, tractors, trailers, and batwing mowers. The Off Road shop also handles all welding and fabrications. This shop has the capability to dispatch its technicians to perform on site repairs for our customers.

Off Road Shop	Refuse Shop

Refuse Shop

The Refuse Shop is responsible for all maintenance, repairs, and inspections for all refuse trucks for the City of Richmond. The shop is equipped with a service vehicle, allowing technicians to do on site repairs any where in the city.

Divisional Menu:

Contact Information:

Dept of Public Works
City of Richmond

900 E. Broad St., Suite 704

Richmond, VA
23219 USA
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Hours: Monday -Friday
8 a.m. - 5 p.m.

Email: Ask Public Works

Customer Care Center: 3-1-1

or (804)646-7000

311

If you have any questions, please call the City’s Customer Care Center at 3-1-1 or (804) 646-7000

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