Richmond VA > Public Works > Fleet Management

Last Updated: 2020-07-31

"Mission Driven"

Our Mission Statement

To provide efficient and effective support of assigned vehicles and equipment for the City of Richmond through responsive customer service in our maintenance, repair, fueling, replacement acquisition and disposal services. Our goal is to work in partnership with our customer’s identifying cost saving opportunities. We consistently measure our performance and set quantifiable benchmarks that are obtainable and green vehicles, equipment and fueling infrastructure options that leave fewer negative impacts on the environment.


Ranked in the 100 Best Fleets in the Americas as the # 11 Best Fleet in 2020

  • The 100 Best Fleets in the Americas Green Fleet Awardee for the past 3 years
     
  • Maintenance, acquisition, repair and replacement services of the City's fleet
     
  • More than 2600 different pieces of equipment [vehicles, trailers, fire apparatus, tractors, etc.]
     
  • Approximately 1200 maintenance work orders completed on a monthly basis
     
  • Automotive Service Excellence [ASE] Certified
     
  • Compressed Natural Gas [CNG] Certified
     
  • Hybrid & Electric Vehicles [EV] Certified

Service Desk

The Service Desk is responsible for writing all work orders. They schedule services for our customers and is responsible for calling in tows for disabled vehicles. The Service also dispatches technicians for road calls.


Fleet Service Desk
Service Desk
Automotive/Light Duty and Fast Line/Body Shop
Automotive/Light Duty and Fast Line/Body Shop

Automotive/Light Duty and Fast Line/Body Shop

The Automotive/Light Duty and Fast Line Shops are responsible for all maintenance, repairs, and inspections of automobiles and light duty trucks. The Car shop is high volume fast paced environment processing approximately 20 to 35 work orders a day with preventative maintenance services completed in about 45min. To aid in a quick turnaround time for waiting customers we established a fast lane concept which has a dedicated tech available to expedite quick maintenance or repair items.

Fire Shop

The Fire Shop handles all maintenance, repairs, and inspections for all fire apparatus and emergency vehicles. In support of Richmond's 18 Fire Stations, this shop has technicians on call 24 hours a day.


Fire Shop
Fire Shop
Medium/Heavy Duty Truck Shop
Medium/Heavy Duty Truck Shop

Medium/Heavy Duty Truck Shop

The Medium/Heavy duty Truck shop is responsible for all maintenance, repairs, and inspections for medium and heavy duty trucks (above 11,500 lbs. gross vehicles).

Off Road Shop

The Off Road Shop is responsible for all maintenance, repairs, and inspections for all street sweepers, road graders, frontend loaders, tractors, trailers, and batwing mowers. The Off Road shop also handles all welding and fabrications. This shop has the capability to dispatch its technicians to perform on site repairs for our customers.


Off Road Shop
Off Road Shop
Refuse Shop
Refuse Shop

Refuse Shop

The Refuse Shop is responsible for all maintenance, repairs, and inspections for all refuse trucks for the City of Richmond. The shop is equipped with a service vehicle, allowing technicians to do on site repairs any where in the city.

Contact Information:

Dept of Public Works
City of Richmond
900 E. Broad St., Suite 704
Richmond, VA
23219 USA
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Hours: Monday -Friday
8 a.m. - 5 p.m.
Customer Care Center: 3-1-1
or (804)646-7000

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If you have any questions, please call the City’s Customer Care Center at 3-1-1 or (804) 646-7000

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

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