Our Mission Statement
To provide efficient and effective support of assigned vehicles and equipment for the City of Richmond through
responsive customer service in our maintenance, repair, fueling, replacement acquisition and disposal services. Our
goal is to work in partnership with our customer’s identifying cost saving opportunities. We consistently measure our
performance and set quantifiable benchmarks that are obtainable and green vehicles, equipment and fueling
infrastructure options that leave fewer negative impacts on the environment.
Ranked in the 100 Best Fleets in the Americas as the # 11 Best Fleet in 2020
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The 100 Best Fleets in the Americas Green Fleet Awardee for the past 3 years
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Maintenance, acquisition, repair and replacement services of the City's fleet
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More than 2600 different pieces of equipment [vehicles, trailers, fire apparatus, tractors, etc.]
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Approximately 1200 maintenance work orders completed on a monthly basis
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Automotive Service Excellence [ASE] Certified
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Compressed Natural Gas [CNG] Certified
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Hybrid & Electric Vehicles [EV] Certified
Service Desk
The Service Desk is responsible for writing all work orders. They schedule services for our customers and is
responsible for calling in tows for disabled vehicles. The Service also dispatches technicians for road calls.
Service Desk
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Automotive/Light Duty and Fast Line/Body Shop
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Automotive/Light Duty and Fast Line/Body Shop
The Automotive/Light Duty and Fast Line Shops are responsible for all maintenance, repairs, and inspections of
automobiles and light duty trucks. The Car shop is high volume fast paced environment processing approximately 20
to 35 work orders a day with preventative maintenance services completed in about 45min. To aid in a quick
turnaround time for waiting customers we established a fast lane concept which has a dedicated tech available to
expedite quick maintenance or repair items.
Fire Shop
The Fire Shop handles all maintenance, repairs, and inspections for all fire apparatus and emergency vehicles. In
support of Richmond's 18 Fire Stations, this shop has technicians on call 24 hours a day.
Fire Shop
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Medium/Heavy Duty Truck Shop
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Medium/Heavy Duty Truck Shop
The Medium/Heavy duty Truck shop is responsible for all maintenance, repairs, and inspections for medium and heavy
duty trucks (above 11,500 lbs. gross vehicles).
Off Road Shop
The Off Road Shop is responsible for all maintenance, repairs, and inspections for all street sweepers, road graders,
frontend loaders, tractors, trailers, and batwing mowers. The Off Road shop also handles all welding and fabrications.
This shop has the capability to dispatch its technicians to perform on site repairs for our customers.
Off Road Shop
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Refuse Shop
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Refuse Shop
The Refuse Shop is responsible for all maintenance, repairs, and inspections for all refuse trucks for the City of
Richmond. The shop is equipped with a service vehicle, allowing technicians to do on site repairs any where in the city.