Last Updated: 2010-01-13

Child Protective Services (CPS) staff receives, investigates, and assesses reports of alleged child abuse and/or neglect for children under age 18. In order to qualify for child protective services, the alleged abuser must be the parent or caretaker of the child.

Through the program, city workers identify abused and neglected children and strive to provide a stable and safe environment. When possible, staff will work to preserve the family by enhancing the parent's ability to provide care. The program strives to prevent any further abuse or neglect, and to ensure protection for the children.

The alleged incident must have occurred in the city of Richmond, or the alleged victim must reside in the city of Richmond. A full range of services is available to the child under CPS care and his or her family including referrals for parenting classes, substance abuse treatment, counseling, medical assistance, financial assistance, housing assistance and mentoring programs.

For more information about Child Protective Services, or to report suspected child abuse or neglect, please call (804)646-0438.

If you are attempting to report a concern after business hours or a concern about a child who does not live in the Richmond city area, they should call (800)552-7096.

Contact Information:

Social Services
City of Richmond
Marshall Plaza Building
900 E. Marshall St.
Richmond, VA
23219 USA
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Customer Care Center: 3-1-1

Locations:

East Richmond:
East District Center
701 North 25th St.
Richmond, VA 23223-6539
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Downtown:
Marshall Plaza Building
900 E. Marshall St.
Richmond, VA 23219-1538
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South Richmond:
Southside Community Service Center
4100 Hull Street Rd.
Richmond, VA 23224-1745
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