The Southside Community Service Center was established to mobilize the community, in turn creating a partnership that would give
residents a defined role within a community action plan. The process of creating the action plan gave residents an
opportunity to prioritize needs and provide input into how the programs and services would be structured and delivered
to improve both the human and physical condition of the community.
Providing Quality and Efficient Service is Our Business.
The mission is to improve the quality of life for the Southside residents. To implement that mission, Southside
Community Service Center serves as a catalyst for coordinating resources and partnerships that promote economic
development and a healthy environment, as well as civic capacity, and community empowerment.
The Southside Community Service Center also manages a Community Response program that directly addresses any and
all customer requests for service within 48 hours, by inputting requests into the city tracking system within 24
hours of receipt and tracking the progress of the responsible agency to ensure requests are completed in a timely
manner.
"One Stop" Service Delivery
The following services are available in the Southside Community Service Center:
The Department of Social Services accepts applications for the following benefit programs:
- Medicaid
- Temporary Assistance for Needy Families (TANF)
- Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
- Fuel assistance
- General relief
- State and Local Hospitalization (SLH)
- Emergency Assistance (EA)
- Family and auxiliary grants
Customer service staff will handle notaries, replacement of benefits, EBT issuance, and appropriate referrals and intake screening.
Other services include day care, foster care,
employment training, child and adult protective services, as well as information and referral for emergency needs
such as food, clothing, medicine, and housing.
The customer service division handles customer accounts, service inquiries, and field services for 144,000 customers
in the utility's service area. High-tech information systems, modern equipment, and ongoing training programs provide
a level of high-quality customer service.
Customers are provided assistance with questions about their bill, their account, or their utility service in general.
- Gas and Water
- Bill Copies and Discussion
- New and Restored Services
