Public Utilities Online Options
DPU offers you two convenient ways to pay your utility bill online!
DPU E-BILL (FREE) For Gas and Water
DPU E-Bill is a FREE payment program for DPU customers to receive and pay their utility bills online! You
can pay your city utility bill electronically, with hardly any effort at all!
That means no more writing checks, buying stamps or licking envelopes! DPU
E-Bill is fast, easy and convenient. Learn more about this FREE online billing and payment service.
DPU E-Bill is currently unavailable for the Stormwater Utility. At present, DPU E-Bill is only available for Gas and Water Payments.
Stormwater Utility payments can still be made via Credit Card.
PAY BY CREDIT CARD
Your on-line payment options include paying by credit card through Official Payments Corporation (OPC), from OPC's secure
internet site. Enter all information as requested.
Before making the payment, you will need to have your utility bill(s) on hand and your credit card information. OPC
accepts the following major credit cards for utility payments:
- MasterCard
- American Express
- Discover
- Visa
PLEASE NOTE: Utility payments may be made in person at the following locations:
-
Finance Office, City Hall
Room 102
900 E. Broad St.
Hours of Operation: 7:30 a.m. to 5:30 p.m. Monday through Friday
-
East End District Office
701 N. 25th St.
Hours of Operation: 8:30 a.m. to 5:30 p.m. Monday through Friday
-
Southside Community Service Center
4100 Hull St.
Hours of Operation: 8:30 a.m. to 5:30 p.m. Monday through Friday.
To use OPC's website, you need an Internet browser that supports SSL (Secure Sockets Layer) 128-bit encryption. Your
browser should be Netscape or Microsoft Internet Explorer 4.0 or above. If your browser does not support this encryption,
OPC also accepts credit card payments by telephone at (800)272-9829.
If you experience difficulties with the OPC website, you may want to review the
Official Payments Frequently Asked Questions
on their web site or call OPC directly at (888)357-8394.
The locality code for the city of Richmond is 1059.
You can also pay by credit card on-line.
OPC will charge a convenience fee based on the amount of your payment. The minimum convenience fee is $5.95. This fee is
charged by OPC to cover the transaction charge. The city does not receive any portion of OPC's convenience fee.
For payments above $100,000 to $10,000,000 please contact your credit card issuer for pre-approval.
Then call the U S AudiotexSM "Platinum Services Group" at (800)487-4567.
Click here to see other options for paying your utility
bill on-line.
Questions regarding the utility bill itself should be directed to one of our Call Center Representatives at
(804)644-3000 during our normal office hours of 7:30 a.m. to 5:30 p.m., Monday through Friday.
