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Last Updated: 2020-07-15


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COVID-19 UPDATE: July 15, 2020

Update Regarding Permitting and Inspection Services


The Permit Center has transitioned to a fully electronic service model and will no longer be providing in-person processing of permits and payments. As a result of this change our lobby, located in City Hall Room 108, will remain closed to the public except for customers who have made a prescheduled in-office appointment. To schedule an appointment please e-mail the appropriate address below or directly contact the staff member that you are working with. Appointments are intended to be used on a limited basis for processes that require in person interaction that cannot be duplicated by electronic means. Appointments will not be made for application processing or payment services.


To schedule an appointment or for customer service inquiries e-mail:

Permits and Inspections
Zoning

PDRPermitsAndInspections@richmondgov.com
PDRZoningAdministration@richmondgov.com


Permits and Inspections (P&I)

Permitting and Plan Review:

All services are now being processed through one of two online gateways: the City of Richmond’s Online Permitting Portal (OPP) and our OneDrive document processing system. Processing times for some application types may take as long as 2-3 weeks. Applications and plans are being reviewed in the order in which they are received. We appreciate your patience during this time of change. We anticipate a significant improvement in this area over the next 30-60 days.

Mail and Fax Services:

Applications and payments received by mail are still being accepted, however, we are not currently conducting business by fax.

Residential Trade Applications:

The On-Line Permit Portal (OPP) should be used for Residential Trade Permits (Building, Electrical, Gas Piping, Mechanical, Plumbing), Certificates of Zoning Compliance (CZC’s) and Plan of Developments (POD’s), click here.

Permits Requiring Plan Review and Other Services:

Microsoft OneDrive should be used to submit commercial applications and plans electronically. Other services accepted through OneDrive are permit extensions, cancellations, modifications, contractor changes, amendments to the scope of work, responses to plan review comments and post permit revisions. For information on how to register and use Microsoft OneDrive, click here.

Verifying Business Licenses:

The individuals listed below are available with access to MUNIS to verify if a business has a valid business license in the City of Richmond. They can be reached by E-mail or phone:

Annette Stokes       804-646-6192
Customer Service Supervisor Business Unit
annette.stokes@richmondgov.com

Eboni Iverson       804-646-1629
Customer Service Supervisor Business Unit
eboni.iverson@richmondgov.com

The door to Room 103 is open if you need to speak to either of the Business Unit’s Customer Service Supervisors. Please come in and ask for assistance. Should you have additional questions or concerns please contact Ms. Weatherless at 804-646-5195.

Inspections:
Field inspections are continuing for all project types. Inspections within occupied buildings are being conducted virtually or by a third party inspector per our 48-hour third party inspection policy. Please limit the number of contractors or site representatives meeting an inspector on a jobsite to only one. Please remember to practice safe social distancing and to wear personal protective equipment when meeting an inspector.

Virtual Inspections:

We are putting a greater emphasis on virtual inspections across all disciplines. Use this service option to complete an inspection remotely with a City inspector using Facetime or Microsoft Teams. For more information, click here.

Third Party Inspections:

Limited: Customers may use our limited 48-hour third party inspection policy for individual inspections when the building official is unable to perform a scheduled inspection within two working days of a request or an agreed upon date or if authorized for other circumstances in the building official’s written policy. Third party inspections shall be requested, and the inspection reports submitted, in accordance with the City’s official policy. For more information contact david.alley@richmondgov.com and/or visit: thirdpartyinspections@richmondgov.com

Full: Customers may use our third party program in part or in full to obtain third party inspection and plan review services. Please click here for more information.

Property Maintenance/Code Enforcement (PMCE):
The Property Maintenance lobby will remain closed to the public until further notice, however, services are ongoing. Citizens may continue to report code enforcement issues within their community by using RVA311 or calling the main number at (804) 646-6398. If a physical meeting is needed, it will be scheduled through an appointment and appropriate “social distancing” measures will be followed.

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We will continue to monitor and respond to the ongoing status of the COVID-19 outbreak. Customers are asked to please follow the guidelines and precautions recommended by the CDC as outlined in this link: https://www.cdc.gov/coronavirus/2019-ncov/about/index.html


The City of Richmond Online Permit Portal (OPP)

  • Customers can register, apply for plans, and search permits using the Online Permit Portal link.
     
  • More information and instructions on registering and utilizing the Online Portal can be found on the OPP web page.



Planning and Development Review guides building and development in the city of Richmond. The department oversees building and trades permitting and inspections, compliance with the property maintenance code, current and long-range planning, enforcement of the Zoning Ordinance, and historic preservation.

In the facilitation of these duties, the department supports a number of boards and commissions.

 

The City of Richmond reached an agreement with the U.S. Department of
Housing and Urban Development (HUD), in response to complaints filed
against the City by mobile home park residents. The agreement addresses
assertions that Richmond unfairly targeted Latino-occupied mobile home
communities for maintenance code enforcement and that the City did not offer
sufficient interpretation or translation services.

You may view a copy of the agreement through the links below:

    Click here to view the agreement in English.

    Haga clic aquí para ver el acuerdo en español.

City of Richmond's Fair Housing Policy:

    Click here to view the City's Fair Housing Policy in English.

    Haga clic aquí para ver la Política sobre Vivienda Justa de la Ciudad en español.

Contact Information:

900 E. Broad St., Room 511
Richmond, VA
23219 USA
Map It
Monday-Friday 8 a.m. - 5 p.m.
Ask Planning and
             Development Review
Phone: (804)  646-4169
    Fax: (804)  646-5789

    Permits / Inspections
    Fax:
(804)  646-1569

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If you have any questions, please call the City's Customer Care Center at 3-1-1 or (804) 646-7000

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