Our Communications Officer of the Month for February – Randy Kongkreingkrai.
Whenever a Communications Officer answers a 911 call, they never know who is on the other end – it could be an emergency or what that person deems is an emergency; or it could be a crank call. Regardless, all calls have to be treated with the utmost importance and urgency.
Such was the case on Feb. 24 when Randy took a call and a 3-year-old was on the other end. The child, who was calling from a cell phone, advised Randy that her father would not wake up. Because the child was on a cell phone and could not provide an exact address to Randy, he had to utilize his available resources, entering an event for service through the Department’s 911 system. In the meantime, Randy also asked a co-worker to contact the wireless provider in an effort to verify the location provided in the system was a match. Luckily, it was.
Randy exhibited exceptional patience in coaxing as much information from the child as possible and keeping her on the line until emergency personnel arrived. He also coordinated the efforts of responding emergency units to sound their air horns so the child could listen for them and so that he could direct them to the house.
After 20 minutes of work on the part of Randy, the residence was located and the child’s father received medical assistance.
In addition to this valiant effort, Randy also provided 40 hours of training as a Communications Training Officer and still manages to have an average ring rate of .04. Keep up the great work!
Previous Communication Officers of the Month
