Our Communications Officer of the Month for October – Jennifer Pearson
Communications Officer Jennifer Pearson marked her second anniversary with the Division of Emergency Communications and the Department last month. But the way she responds to and handles calls would make you think she’s been with the 911 Center much longer.
Pearson knows the three C’s of a good communications officer – connecting, courtesy and compassion.
This was best exemplified when Jennifer handled a call from a woman with cerebral palsy on Oct. 8. The woman explained she often had difficulty speaking and thanked Jennifer for her time and patience while handling her call.
Jennifer dispatched units to the woman’s residence to assist her. They ascertained that the woman was robbed by a known person. Jennifer handled the six-minute call flawlessly, with respect to the woman’s condition, getting all of the information required from her and her need for assistance from police.
With 44 hours assigned to call-taking and answering 468 incoming calls last month, Jennifer maintains consistency in her professionalism and is motivated and interested in the overall quality and excellence of the services DEC provides to officers and the public.
Keep up the great work!
Previous Communication Officers of the Month
