Richmond VA > Public Utilities > Home

Last Updated: 2018-04-24

What We Do

The city of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.

For current street closings information, follow @DPUStreetNews on Twitter.


Fiscal Year 2016-2017 Annual Report


Lead Water Service Line Replacement


Natural gas smells like rotten eggs. If you think you smell natural gas, leave the area immediately and call 911. For more information, visit the Natural Gas Safety page.


Call 646-4646 for all water, sewer, or natural gas emergencies, 24 hours a day, seven days a week, 365 days a year.


Read the Department of Public Utilities blog and add your comments!


Follow the Department of Public Utilities on Twitter @UtilityBuddy and Youtube.


See DPU's Public Service Announcements and Commercials.


DPU application forms for various permits


Street Closure Traffic Advisories


Sewer Connection Adjustment Regulations, Flow Meter

Bulk and Master Meters Regulation


Multifamily Residential Incentive Program

Regulation Gas Main Extensions

Regulation Incentive Rebate Program

Regulation Gas Air Conditioning Incentive Program

Natural gas safety is important!

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

Contact Information:

Public Utilities
City of Richmond
900 E. Broad St.,
Room 115
Richmond, VA
23219 USA
Map It
Phone: (804)646-4646
Interested in learning about how our award winning water is treated and transported to your home or how the water that leaves your home is treated and placed back into the James River? Request a tour of our Water Treatment Plant or Wastewater Treatment Plant. Click here to fill out the form.

DPU can automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due. Call (804) 646-4646 to request an application, then return the completed application with a voided check. DPU will set up the service with your bank at no charge to you. The form may also be downloaded online - Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)

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